The Higher Education Act and the State Authorization Reciprocity Agreement (SARA) require that TCU provide both current and prospective students with contact information for filing complaints.

If you receive Military Tuition Assistance (TA), a Military Spouse Career Advancement Account Scholarship (MyCAA), or are using your veteran’s benefits to pay for schooling, additional complaint avenues are available to you.


Texas Christian University’s Student Grievance Process

Texas Christian University (TCU) has established both informal and formal grievance procedures. This is the first step that all students must follow when making a complaint.

A grievance is defined as any dispute or difference concerning the interpretation or enforcement of any provision of university regulations, policies, or procedures or any state or federal laws applicable on the campus. Administrators, faculty, and students are encouraged in all instances to resolve grievances as promptly as possible.

Information about the student grievance process is provided in the Student Handbook.

If you are not sure where to direct your complaint, please consult Campus Life – Dean’s Office (the Associate Dean of Students).

In the event that the grievance is not resolved through TCUs internal grievance process, students may pursue the complaint using one of the routes detailed below.


Complaint Appeals & the SARA Student Complaint Process

Texas Christian University participates in the State Authorization Reciprocity Agreement (SARA). As part of the effort to equalize standards, create transparent complaint procedures, and equally serve all students, distance learning students in SARA member states can use the SARA Student Complaint Process for assistance in resolving certain matters.

Complaints concerning grades or the student code of conduct are not covered by the SARA Student Complaint Process.

The SARA process is only for out-of-state distance learning students. Students enrolled in on-campus offerings are not eligible to file an appeal using the SARA Student Complaint Process. Students within Texas enrolled in distance learning programs will need to use the non-SARA complaint appeal methods detailed below.

Complaint Appeal Information for Distance Learning Students in a SARA State

Students in a SARA member state must first follow the TCU Grievance Procedure above.

If the issue is not resolved satisfactorily, a distance learning student from any SARA member state may appeal to the SARA portal agency in Texas within two years of the incident. Complaint appeals should be addressed to the Texas Higher Education Coordinating Board by following one of the three complaint submission routes provided on their website. Questions about their complaint process should be addressed to studentcomplaints@thecb.state.tx.us.

While the Texas Higher Education Coordinating Board will be the primary authority responsible for complaints, the SARA portal agency in the state where the student is located may assist as needed. Accordingly, students may wish to consult the list of SARA state portal agencies.

The SARA Student Complaint Process flowchart illustrates the relationship between the TCU Grievance Procedure and the SARA Student Complaint Process as well as the way in which the Texas Higher Education Coordinating Board will work with the SARA portal agency in the state where the student is located.

Student Complaint Appeal Information for Students in a non-SARA state (California)

California students must first follow the TCU Grievance Procedure above.

If the issue is not resolved satisfactorily, a distance learning student from California may appeal to the Texas Higher Education Coordinating Board by following one of the three complaint submission routes provided on their website. Questions about their complaint process should be addressed to studentcomplaints@thecb.state.tx.us.


Filing a Complaint with TCU’s Accreditor (SACS)

After following the TCU Grievance Procedure above, any student may also file a complaint with TCU’s regional accrediting agency, the Southern Association of Colleges and Schools Commission on Colleges, SACSCOC.

The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies, and procedures rather than to resolve individual disputes.

Students wishing to make a complaint should review the Complaint Procedures Against the Commission or Its Accredited Institutions. Students will complete the Commission’s complaint form and send two hard copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097.

Additionally, students enrolled in a program that has specialized programmatic accreditation may be able to file a complaint with that program’s accreditor; the program website should identify this specialized accreditor.

Specialized Programmatic Accreditors

Students enrolled in a program that has specialized programmatic accreditation may be able to file a complaint with that program’s accreditor; the program website should identify this specialized accreditor.


Military Students, Family Members using Military Education Benefits, and Veterans – Additional Student Complaint Resources

Educational institutions that serve military members, their families, and veterans are governed by an additional set of guidelines known as the Principles of Excellence. These regulations provide for a complaint process that allows individuals receiving Department of Defense funding to report misleading or unfair educational practices.

This complaint process is not limited to distance learning students and does not require that individuals first follow the TCU Grievance procedure.

If you receive Military Tuition Assistance (TA) or are a Military Spouse Career Advancement Accounts Scholarship (MyCAA), you may submit a complaint with the Department of Defense.

If you receive Montgomery or Post 9/11 GI Bill aid, you may submit a complaint with the Department of Veterans Affairs.

If you are experiencing issues specific to your education benefit, such as eligibility, application/request forms or payment questions, please contact your Department of Defense military service education representative or the Department of Veterans Affairs.