Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to residents of a state other than the state in which the institution is located. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state in which distance education instruction is delivered. Institutions must provide both current and prospective students with contact information for filing complaints both with the institution’s accrediting body and the appropriate state agency for handling complaints in the state in which the student resides.

Texas Christian University’s Student Grievance Process

Texas Christian University (TCU) has established both informal and formal procedures which is the first step that all students must follow when presenting grievances. A grievance is defined as any dispute or difference concerning the interpretation or enforcement of any provision of university regulations, policies, or procedures or any state or federal laws applicable on the campus. Administrators, faculty, and students are encouraged in all instances to resolve grievances as promptly as possible.

Information about the student grievance process is provided in the Student Handbook..

In the case that the grievance is not resolved through TCUs internally grievance process, TCU Distance learning students residing in SARA member states can appeal to the SARA portal agency using the information listed below.

Residents of non-SARA member states (California, Massachusetts, and Puerto Rico) can present an appeal or grievance to TCU’s and their specific state educational entity using the contact information listed below.

Distance Learning Complaint Appeal Process for Students residing in a SARA Member State

Texas Christian University participates in the State Authorization Reciprocity Agreement (SARA). Complaints against a SARA institution must first go through TCU’s grievance procedures (detailed above).

If a student is not satisfied with the outcome of the institutional grievance process, the student may appeal to the SARA portal agency in Texas within two years of the incident; contact information is provided below. Note that all complaints regarding student grades or conduct violations are governed by the institution and the laws of the institution’s home state and are not subject to adjudication via the SARA process.

For all complaints regarding Texas degree-granting postsecondary institutions participating in SARA, complete the Student Complaint and Release Form and email the form to

Distance Learning Complaint Appeal Process for Students in non-SARA States

Students who reside in non-SARA states must contact the appropriate authority in your state of residence. Contact information is listed below. In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level.

You may also file a complaint with TCU’s regional accrediting agency, SACS.

TCU is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools, SACS, 1866 Southern Lane Decatur, GA 30033-4097, (404)679-4500 to award baccalaureate, masters, and doctoral degrees.

SACS Complaint Procedures

Student Grievance Contact Information for non-SARA States

California Bureau for Private Postsecondary Education

(617) 994-6950 (617) 727-0955
Massachusetts Board of Higher Education

Puerto Rico
(787) 641-7100 (787) 641-2573
Puerto Rico Council on Higher Education